Refund policy

Thank you for supporting my small art studio! I want you to be happy with your order, and I'm always happy to help if something isn't right.

Returns

Because my artwork and products are produced in small quantities, I do not accept returns or exchanges for change of mind, accidental purchases, or incorrect size selection.

If you have a problem with your order, please contact me within 7 days of delivery at shopbrandyart@gmail.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact me as soon as possible with your order number and clear photos of the item and its packaging.

Depending on the situation, I may offer a replacement, replacement item, or refund.

Please do not return an item without contacting me first. I'll provide return instructions if a return is necessary.

Lost or Delayed Orders

Some items, including stickers and Moonveil Society correspondences, are shipped via untracked USPS letter mail. Because these shipments do not include tracking, I cannot guarantee a specific delivery date.

If your order seems to be significantly delayed, please contact me and I'll do my best to help.

Orders shipped with tracking should be monitored using the tracking information provided. If your tracked order shows as delivered but you cannot locate it, please check with household members and your local postal service before contacting me.

Address Errors

Please make sure your shipping address is correct before completing your purchase.

If an order is returned to me because an incorrect or incomplete address was provided at checkout, additional postage may be required to resend the order.

Refunds

Approved refunds will be issued to the original payment method.

Please note that shipping charges, customs duties, taxes, or other fees are not refundable unless required by applicable law.

If you have a question about your order or aren't sure whether your situation qualifies for a refund, please reach out. I'm always happy to discuss it.